Privacy Policy | Hefro Sports London UK

Data Protection & Confidentiality • London, UK

Hefro Sports Privacy Policy

Hefro Sports is committed to protecting your privacy and personal data. This policy outlines our data collection, handling, and security practices in strict accordance with the UK Data Protection Act 2018 and General Data Protection Regulation (GDPR).

Artwork IP Protection

Your team crests, sponsor logos, and custom uniform designs remain 100% your intellectual property. We will never sell, lease, or license your graphics to any third party.

Encrypted & Secure

All data transmitted through our website and email servers is encrypted using modern 256-bit SSL/TLS encryption protocols, safeguarding your contact and order records.

No Third-Party Marketing

We do not sell, rent, or trade your personal information with external advertisers or marketing agencies. Your data is used exclusively to fulfill your sports orders.

1. Information We Collect

When you request a quotation, design a uniform in our Kit Builder, place an order, or contact us, we may collect:

Contact Details: Name, email address, telephone / WhatsApp number, club or company name.
Delivery Details: Street address, city, postcode, and delivery recipient details.
Design Files & Roster Details: Vector artwork (AI, EPS, PDF, SVG, PNG), sponsor graphics, squad player names, and shirt numbers.
Transactional Information: Invoices, currency preferences, and payment confirmations (note: credit card details are processed directly by certified banking gateways; we do not store raw card numbers on our servers).

2. How We Use Your Information

Your information is utilized solely for lawful business purposes:

Preparing accurate digital visual mockups and commercial price quotations.
Manufacturing your customized sportswear to precise squad roster measurements.
Booking international air courier delivery and generating airway bills with DHL, FedEx, or DPD.
Communicating real-time updates regarding order status, tracking, and customer service inquiries.
Maintaining purchase history records to make reordering identical squad kits quick and simple in future seasons.

3. Sharing Information with Essential Service Providers

We only share the minimum necessary information with trusted third-party providers who facilitate your order fulfillment:

Logistics & Courier Partners: DHL Express, FedEx, UPS, DPD, and Royal Mail (solely to deliver parcels to your specified address).
Banking & Payment Processors: Secure international banking partners for wire transfers and payment clearance.

These entities are bound by strict non-disclosure obligations and are prohibited from utilizing your personal data for any other purpose.

4. Your Rights Under UK GDPR

Under data protection legislation, you have full rights regarding your data:

Right of Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request immediate correction of inaccurate or incomplete details.
Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal records from our databases.

To exercise any of these rights, simply email our Data Compliance Officer at hefrosports@gmail.com.

5. Contact Our Data Compliance Team

If you have any questions or concerns regarding our Privacy Policy or data security practices, please contact us:

Hefro Sports
London, United Kingdom
Email: hefrosports@gmail.com
WhatsApp: +447446198214