Customer Satisfaction & Quality Guarantee • London, UK
At Hefro Sports, we stand behind the craftsmanship and performance of every garment we manufacture. We are committed to complete customer satisfaction and provide a transparent, fair policy.
If any item has a genuine manufacturing defect, stitching flaw, or deviates from your approved digital mockup, we will replace it free of charge or refund the defective items.
Please inspect your consignment upon arrival and notify our team within 7 business days of receipt if there are any discrepancies, damages, or quality concerns.
In the rare event of a manufacturing issue, replacement jerseys are put at the front of our production queue and dispatched via priority express air freight.
The majority of Hefro Sports orders consist of bespoke, custom-manufactured athletic teamwear personalized with custom colors, club crests, sponsor logos, player names, and numbers. Because these items are uniquely fabricated to your exact specifications, they cannot be returned, exchanged, or refunded for change of mind, incorrect customer size selection, or team roster changes after production has commenced.
To ensure perfect fit and design satisfaction, we provide detailed sizing charts (with chest, length, and waist measurements in cm and inches) and high-resolution digital visual proofs for your signed approval before manufacturing begins.
We take pride in our workmanship. We will gladly remake and replace any garment, or issue a full refund for affected items, under the following circumstances:
Submitting a claim is quick and hassle-free:
You may cancel or alter an order within 24 hours of payment without penalty. Once raw fabrics have been laser-cut and digital sublimation transfer papers have been pressed, cancellation is no longer possible as raw materials and labor have been committed to your customized specifications.
Send through your logo, colours, and squad requirements — our London team is available 24 hours to supply instant quotations and free digital mockups.